Return Policy
At DropTaxi Services, we aim to provide a smooth and reliable taxi-booking experience. Since we offer transportation and service-based bookings, our return and refund rules apply differently compared to physical products. Please read this policy carefully to understand when refunds may or may not be issued.
1. No Returns on Completed Rides
Once a ride has been successfully completed, no returns or refunds will be provided for the fare, unless the issue is clearly due to:
Driver misconduct
Incorrect fare calculation
Service not delivered as promised
Duplicate charges
In such cases, you may raise a request within 24 hours of ride completion.
2. Refunds for Cancelled Bookings
Refunds may be issued only under the following conditions:
a) Cancellation by the customer
If the customer cancels within 5 minutes of booking – No cancellation fee.
If the customer cancels after 5 minutes, a cancellation fee may be applied depending on distance and driver assignment.
b) Cancellation by the driver
If the assigned driver cancels or does not arrive:
Full refund will be issued if prepaid.
No cancellation charge will be applied.
3. Prepaid Booking Refunds
If you made an advance payment (online payment):
Full refund when the booking is cancelled before a driver is assigned.
Partial refund or cancellation charges may apply after driver assignment.
Failed or delayed payment transactions will be refunded automatically to the original payment method within 5–7 business days.
4. Delays, Route Changes & Traffic
Refunds will not be provided for:
Traffic delays
Route changes due to road conditions
Government restrictions
Weather-related delays
Driver taking a longer route (unless provable misconduct)
5. No-Show Policy
If the customer does not arrive at the pickup location:
The booking will be marked as No-Show
No refund will be issued for prepaid rides
Driver waiting charges may apply
6. Safety-Related Refund Requests
If a ride is stopped or cancelled due to:
Misconduct by the passenger
Illegal activities
Passenger intoxication
Threatening behavior
→ No refund will be issued, and future bookings may be blocked.
7. How to Request a Refund
You can request a refund by contacting our support team:
Email: droptaxiservices25@gmail.com
Phone: +91 9677037717
Website Contact Form: droptaxi.services/contact
To process your request quickly, please provide:
Booking ID
Registered phone number
Date & time of booking
Reason for refund request
Our team will respond within 24–48 hours.
8. Refund Processing Time
Once approved:
Refunds to credit/debit cards → 5–7 business days
UPI refunds → 1–3 business days
Wallet refunds → Instant or up to 24 hours
Processing times depend on the payment provider.
9. Changes to This Policy
DropTaxi Services reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with the updated date.
